Mercedes-Benz Suspension & Steering in Winter Haven, FL

I only allow Johnny's automotive to work on my car - Mercedes Benz C300 (well maintained and always kept clean) Im very selective on who I allow to service my car, and Johnny's Automotive exceeds all of my expectations. Walking into the lobby feels good. Its clean, inviting, and they treat you like youre a real friend, even from my first visit. I recently had an emergency and was going to drop my car off with a plan to call them at 9am. Upon arrival, I noticed they looked like they were open. I took my chances, opened the door and pleasantly surprised, they were open. It was right around 7am. Since Im an essential employee, I needed to report for duty asap. Johnny's got my car repaired in a time of urgency and got me back on schedule. I certainly had a unique situation for them, and yet, they still exceeded expectations. I will only allow Johnny's Automotive to service my car because of who they are, what they stand for and how they treat their customers. They are truly a one of a kind automotive shop. Im not an easy to person to please but they've got me. All smiles here. I gladly give then a 5 star review. Id give them 10 stars if I could. Highly recommended. Final thought.. I go to the Winter Haven location and although the lounge is smaller, it's always clean and welcoming. I dont want to leave even after my car is ready. Thanks again for taking care of my urgent repair in such a timely fashion. Im truly grateful for your service and upholding your values. Phenomenal.

Usually my husband is the one that takes our vehicles to be serviced. But on that particular day I had to take it.Going to auto shops gives me anxiety because from experience they bring you a list of “issues”. I needed a service B on my Mercedes GLA350, which later turned into needing new brake pads. They were so throughout and kind during the entire process. By choice, I spent hours in the lobby doing some work on my lap top. They offered a complimentary ride to any place that I wanted to go, even a loaner car if I decided to go home. The lobby was actually calm with plenty of snacks and refreshments. The gentleman that ran the front of the counter were extremely nice and respectful. Once the car was complete, I had 4 purple roses on my dashboard (This was right before Mother’s Day weekend) Such a kind gesture! My family will be using their services in the future. I’m recommending them to everyone :)

I went to Johnnys because of a battery concern on my Mercedes a 220. Mike quickly wrote up my concern and dispatch the car to Edgar. They quickly proceeded to do a safety inspection as well as diagnose the problem being a secondary battery. Part was ordered and replaced in a very timely manner. Price was very competitive and a lot Less than Mercedes-Benz had quoted. Beautiful shop great people. Technicians know their business highly recommend them!!